Frequently Asked Questions
Getting Started
What is Safeaux?
Safeaux is a financial fitness platform that supports people through every stage of their financial journey—from students learning to manage money, to teams and departments managing shared finances, to families building long-term financial stability.
Who can use Safeaux?
Safeaux is designed for individuals (students, graduates, and entrepreneurs), teams, departments, organizations, and families looking to build better financial habits and achieve their financial goals.
How do I create an account?
Simply sign up with your details, verify your account, and choose the financial structure that best fits your needs.
Is Safeaux available on mobile devices?
Yes. Safeaux is designed to provide a seamless experience across supported devices.
Individual Finance Features
How does Saving work on Safeaux?
Users can create savings plans, set financial goals, track progress, and build healthy saving habits over time.
Can I Invest through Safeaux?
Yes. Safeaux currently offers deposit-based investment similar to structured savings, not stock or asset trading. More advanced investment options will be introduced in the future.
Can I Save and Invest towards multiple goals at the same time?
Yes. Users can create and manage multiple savings and investment plans simultaneously.
What is a Savings Circle?
A Savings Circle allows members to contribute regularly and receive payouts in turns based
on an agreed rotation. It is a thrift savings scheme, also known as Ajo, Esusu or Adashe in Nigeria.
What is Allowance Management?
Allowance Management helps users plan, allocate, track, and control spending by assigning funds to specific purposes, thereby building better financial habits and making more intentional financial decisions.
Why should I use Allowance Management?
Allowance Management helps you give every naira a purpose. By allocating funds to specific needs and tracking how they are used, you can reduce impulsive spending, stay within budget, and make better financial decisions.
Teams, Departments & Families
What is a financial structure?
A financial structure is a setup that allows users to manage finances as individuals (students, graduates, entrepreneurs), teams, departments, families, or a savings circle.
Can I create a family account?
Can organizations and departments use Safeaux?
Organisations, departments, associations, and informal groups can use Safeaux to collect dues and pay vendors directly from the app.
Security & Compliance
How secure is my information?
Safeaux uses industry-standard security measures to protect user data and financial information.
Is my data private?
Yes. User information is handled in accordance with applicable privacy and data protection requirements.
How does Safeaux protect my funds?
Safeaux works with licensed financial service providers and implements security controls to help safeguard user funds and transactions.
Support & Account Management
How can I contact Safeaux support?
You can reach our support team via email at support@safeaux.com or by phone at +234 707 814 1792. We’re here to help with any questions, technical issues, or account-related concerns.
Can I update my account information?
Yes. Users can manage and update eligible account information through their profile settings.
What happens if I forget my password?
You can reset your password using the password recovery option on the login page.
Still Need Help?
- support@safeaux.com
- +234 707 814 1792